MGM is committed to maintaining the highest standards of service. However, under certain exceptional circumstances, the Company may process a refund of payments made via credit/debit card if the Client provides a valid and justifiable reason.
Refund requests may be considered in the following cases:
- The service was not provided.
- The account was funded, but no trades or transactions were executed.
Refunds are made only to the original payment method used, i.e., the same credit/debit card from which the deposit was made.
Refund Request Procedure
To initiate a refund, the Client must submit a formal cancellation request by emailing [email protected] request must include the following details (at minimum):
- Full name of the Client
- Residential address
- Contact email and phone number(s)
- Trading account number(s) (if applicable)
- Initial payment amount, payment date, and payment method
- Payment reference number (if available)
- Detailed reason for the refund request, as per the conditions listed below
All information provided in the cancellation request must match the information submitted during the original transaction.
Important Conditions
- All cancellation/refund requests must have valid and acceptable reasons, clearly detailed by the Client in the request.
- Requests must be submitted within 7 calendar days from the date of the original payment.
- The Company reserves the right to deny any refund request that does not comply with the above terms or due to restrictions imposed by card schemes or payment processors.
- Refund requests will be reviewed and processed within 2 business days, or longer if necessary. MGM will notify the Client in case of delays.
- Refunds will be issued only if the requested amount does not exceed the original payment amount and does not exceed the free margin in the account (if trading is involved).
- Any bank charges, fees, or losses due to currency exchange fluctuations will be deducted from the refundable amount.